Amira Boland

OMB setting a higher standard for customer experience in government

OMB’s Andy Lewandowski and Amira Boland tell Federal News Network how agencies are making digital-first public experiences a priority.

IT Modernization

Amelia Brust/Federal News Network

Interagency team making it easier for new families to seek out federal benefits

Management

Agencies target 5 common ‘life experiences’ to improve customer experience in government

Management

Improving agencies’ digital front door to transform customer experience

Federal Insights

(Getty Images/iStockphoto/Jirsak)

Why Biden’s internal federal workforce and external equity initiatives go hand in hand

Management

(AP Photo/Nam Y. Huh)

FILE - In this Nov. 25, 2015 file photo, Transportation Security Administration agents check travelers identifications at a security check point area in Terminal 3 at O'Hare International Airport in Chicago. Fliers who don't have the latest driver's licenses will have a two-year reprieve before their IDs are rejected at airport security checkpoints. Many travelers had been worried that the Transportation Security Administration would penalize them because of a federal law requiring the more-stringent IDs at the start of this year. (AP Photo/Nam Y. Huh, File)

Agencies see success in customer journey maps — now employees are getting their own

Management

USDA launches digital strategy playbook to streamline customer experience overhaul

IT Modernization

Agencies have a lot of options to find innovation, it’s a matter of using them

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