Amira Boland

Agencies target 5 common ‘life experiences’ to improve customer experience in government

The Biden administration is giving agencies several common targets to improve customer experience in government.

Management

Improving agencies’ digital front door to transform customer experience

Federal Insights

(Getty Images/iStockphoto/Jirsak)

Why Biden’s internal federal workforce and external equity initiatives go hand in hand

Management

(AP Photo/Nam Y. Huh)

FILE - In this Nov. 25, 2015 file photo, Transportation Security Administration agents check travelers identifications at a security check point area in Terminal 3 at O'Hare International Airport in Chicago. Fliers who don't have the latest driver's licenses will have a two-year reprieve before their IDs are rejected at airport security checkpoints. Many travelers had been worried that the Transportation Security Administration would penalize them because of a federal law requiring the more-stringent IDs at the start of this year. (AP Photo/Nam Y. Huh, File)

Agencies see success in customer journey maps — now employees are getting their own

Management

USDA launches digital strategy playbook to streamline customer experience overhaul

IT Modernization

Getty Images/iStockphoto/alphaspirit

Agencies have a lot of options to find innovation, it’s a matter of using them

Ask the CIO

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