Amira Boland

Photo of Shannon Rebolledo, Justin Uphold and Nancy Alcantara

2024 Sammies highlight extraordinary work of public servants at ‘vital’ time

The Partnership for Public Service will honor all the 2024 Sammies winners during an awards ceremony on Sept. 11 at the Kennedy Center in Washington, D.C.

Workforce

Meet the woman behind the latest customer experience drive

Management

OMB setting a higher standard for customer experience in government

IT Modernization

Amelia Brust/Federal News Network

Interagency team making it easier for new families to seek out federal benefits

Management

Agencies target 5 common ‘life experiences’ to improve customer experience in government

Management

Improving agencies’ digital front door to transform customer experience

Federal Insights

Why Biden’s internal federal workforce and external equity initiatives go hand in hand

Management

FILE - In this Nov. 25, 2015 file photo, Transportation Security Administration agents check travelers identifications at a security check point area in Terminal 3 at O'Hare International Airport in Chicago. Fliers who don't have the latest driver's licenses will have a two-year reprieve before their IDs are rejected at airport security checkpoints. Many travelers had been worried that the Transportation Security Administration would penalize them because of a federal law requiring the more-stringent IDs at the start of this year. (AP Photo/Nam Y. Huh, File)

Agencies see success in customer journey maps — now employees are getting their own

Management

USDA launches digital strategy playbook to streamline customer experience overhaul

IT Modernization

Agencies have a lot of options to find innovation, it’s a matter of using them

Ask the CIO