Amira Boland

(Getty Images/iStockphoto/Jirsak)federal hiring

Why Biden’s internal federal workforce and external equity initiatives go hand in hand

Federal agencies are simultaneously assessing the state of diversity, equity, inclusion and accessibility inside their own workforces and in the external…

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(AP Photo/Nam Y. Huh)FILE - In this Nov. 25, 2015 file photo, Transportation Security Administration agents check travelers identifications at a security check point area in Terminal 3 at O'Hare International Airport in Chicago. Fliers who don't have the latest driver's licenses will have a two-year reprieve before their IDs are rejected at airport security checkpoints. Many travelers had been worried that the Transportation Security Administration would penalize them because of a federal law requiring the more-stringent IDs at the start of this year. (AP Photo/Nam Y. Huh, File)

Agencies see success in customer journey maps — now employees are getting their own

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Wiki Commons/Dlz28

USDA launches digital strategy playbook to streamline customer experience overhaul

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Agencies have a lot of options to find innovation, it’s a matter of using them

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