On Air:
Trending:
Listen Live

Amira Boland

Agencies target 5 common ‘life experiences’ to improve customer experience in government

The Biden administration is giving agencies several common targets to improve customer experience in government. 

Management Read more
(Getty Images/iStockphoto/Jirsak)federal hiring

Why Biden’s internal federal workforce and external equity initiatives go hand in hand

Management Read more
(AP Photo/Nam Y. Huh)FILE - In this Nov. 25, 2015 file photo, Transportation Security Administration agents check travelers identifications at a security check point area in Terminal 3 at O'Hare International Airport in Chicago. Fliers who don't have the latest driver's licenses will have a two-year reprieve before their IDs are rejected at airport security checkpoints. Many travelers had been worried that the Transportation Security Administration would penalize them because of a federal law requiring the more-stringent IDs at the start of this year. (AP Photo/Nam Y. Huh, File)

Agencies see success in customer journey maps — now employees are getting their own

Management Read more
Wiki Commons/Dlz28

USDA launches digital strategy playbook to streamline customer experience overhaul

IT Modernization Read more
Getty Images/iStockphoto/alphaspirit

Agencies have a lot of options to find innovation, it’s a matter of using them

Ask the CIO Read more