Trying to understand the misunderstood and diverse world of customer experience
CX is important. So is security. This is a dicussion, about both, with two federal heavyweights from two very important agencies.
Dr. Amy Abernethy, the principal deputy commissioner and acting chief information officer of the Food and Drug Administration, said the agency is looking at common use cases and creating cloud-based package services to give the internal customers the majority of the capabilities they need.