Commission on Care

  • Government maintains ‘monopoly’ on poor customer experience

    In today’s Top Federal Headlines, a new report shows that while some agencies are improving, the federal government still ranks among the worst for customer experience.

  • VHA ’emoji’: Poop or ice cream?

    The Veterans Health Administration recommendations include items AFGE, the Commissioners and most everyone else for whom VA issues matter, can agree on.

  • Access still the main debate for VA health care commissioner, union leader

    The national commission charged with coming up with ideas to reform the VA health care system is calling for “bold” changes. Its main proposals are vigorously opposed by the government’s largest employee union.

  • Commission to VHA, Congress: Blow up everything!

    Anchored in big, old-fashioned hospitals, VA lacks flexibility to offer more localized care, in more fine-tuned facilities.

  • Administration should competitively hire next VA secretary, McDonald says

    With roughly nine months until Inauguration Day, VA leadership is trying to implement a major transformation to the way it delivers health care and interacts with veterans and its own employees. But the department needs a plan and a new governance structure in place to ensure that whatever progress is made now endures beyond Jan. 20, 2017.