Courtney Kay-Decker

Federal Executive Forum Customer Experience in Government

During this webinar, you will learn how CX experts from the Department of Homeland Security, Internal Revenue Service, Education Department and Agriculture…

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(AP Photo/Patrick Semansky)This May 4, 2021, photo shows a sign outside the Internal Revenue Service building in Washington. (AP Photo/Patrick Semansky)

House committee supports higher IRS budget to reverse ‘chronic underfunding’

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