Department of Housing and Urban Development

customer experience, customer service, customer support, glitch, technology, digital government, computer, phone, mobile device, CX, UX

The government’s satisfaction index is up, but still not what it should be

The latest poll of Americans’ satisfaction with service they get from the federal government is up. But with a score of 66 out of 100, the American Customer…

Agency Oversight

Amelia Brust/Federal News Network

5 years later, MSPB releases results of federal sexual harassment study

Workforce

NIH

NIH, National Institutes of Health building

NIH breaks up its technology executive roles

Reporter's Notebook

Congress drives CIO authorities deeper down at USDA, Justice, State

Reporter's Notebook

GSA

Housing and Urban Development gets a long punch list

Agency Oversight

For federal employees, adopting new technology takes a leap of faith

IT Modernization

GSA

HUD emphasizing need to do front-end fraud risk assessments for programs

Management

HUD, Army, OPM receive extra technology modernization funding

IT Modernization

Executive order shining brighter light on customer service improvements

Federal Insights

AFGE advances grievance, claiming HUD preemptively denied remote work applications

Unions

HUD leaders aim to improve engagement by responding to employee feedback

Workforce

In this May 24, 2018 photo New Mexico State Rep. Yvette Herrell, R-Alamogordo, speaks to voters at a GOP event in Hobbs, N.M. Now that Rep. Steve Pearce, R-Hobbs, is stepping down to run for New Mexico governor, eyes are turning to southern New Mexico where the open congressional seat that in recent years has leaned Republican could determine which party controls the U.S. House of Representatives. (AP Photo/ Russell Contreras)

House Republicans look to get feds back to the office

In today’s Federal Newscast, some Republican lawmakers want to press pause on making remote work permanent.

Federal Newscast

Rae Oliver Davis, inspector general at the Department of Housing and Urban Development

Housing and Urban Development IG lays out its new 4-year strategy

To ride herd on a federal department, you need a plan. In the case of HUD’s Office of Inspector General, a five-year strategic plan.

Agency Oversight

In this Monday, July 18, 2016, An Indonesian health official prepares a vaccine injection during a revaccination program for children who were earlier given fake vaccines, at a community health center in Jakarta, Indonesia. Vials of counterfeit vaccines filled with saline solution and antibiotics have been discovered at 37 hospitals and clinics in nine cities, according to the Food and Drug Agency. So far, 23 people have been arrested, including three doctors. The number of affected children is still being investigated. (AP Photo/Achmad Ibrahim)

Another court rules in favor of Navy sailors who refuse COVID-19 vaccine

Federal Newscast

In today’s Federal Newscast, a federal judge in Texas has blocked the Navy from enforcing its COVID vaccine mandate against nearly 4,000 sailors who’d filed religious exemptions.