Department of Housing and Urban Development

CX Exchange '24 ACF Natalie Grant and HUD's Joe Carter

CX Exchange 2024: ACF’s Natalie Grant, HUD’s Joe Carter on ‘trauma-informed’ service delivery

ACF, HUD and other agencies collaborate to help make access to services less daunting to people at their most vulnerable and trying to recover from a disaster.

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CBP, Federal HR, HUD

Federal HR leaders rethinking employee engagement by embracing feedback

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Agency chief human capital officers convene for 2023 fall forum in September. Image credit: Office of Personnel Management.

3 agencies that improved their FEVS response rates this year — and how they did it

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After OMB’s updated telework guidance, federal unions emphasize role of collective bargaining

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Donald Trump, Michael Flynn

New analysis says some federal agency workforces have not fully recovered from previous administration

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Amelia Brust/Federal News Networkcustomer experience

The government’s satisfaction index is up, but still not what it should be

The latest poll of Americans’ satisfaction with service they get from the federal government is up. But with a score of 66 out of 100, the American Customer…

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Amelia Brust/Federal News Networkworkplace diversity

5 years later, MSPB releases results of federal sexual harassment study

Close to a quarter of women employees at federal agencies have experienced sexual harassment, according to a report from the Merit Systems Protection Board….

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NIHNIH, National Institutes of Health building

NIH breaks up its technology executive roles

The National Institutes of Health released a job announcement for its director of the Center for IT but not yet a job announcement for its CIO role after Andrea Norris retired in December.

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