digital transformation


Why the digital transformation is a pillar for rebuilding trust in government

Trust is a complicated issue, and while improving the ‘digital experience’ citizens have with government websites and apps isn’t a panacea, it will…

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Why the public sector is prioritizing the customer experience amid new economic challenges

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Digital transformation in civilian services sparks demand for new agency role

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Week 13

To improve its customer experience, SSA found an unusual partner from the NFL

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Breaking down data silos in federal digital transformation

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Army’s new digital strategy looks well beyond nuts and bolts of IT modernization

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Amelia Brust/Federal News Network

OPM, VA recount digital transformation hits and misses

Siloed teams, inefficient legacy systems, massive amounts of data and unique customer needs await any agency embarking on the journey.

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‘Simplicity is often the best approach’ to modernization

We have heard a lot about CISA since its inception, less than three years ago. One of its top leaders characterizes CISA’s role as “risk adviser”…

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(Staff Sgt. Kayla White/U.S. Air Force via AP)Ryan Vickers

Space Force lays out plan to become military’s first ‘digital service’

New vision document outlines four lines of effort for how the newest military service intends to pull off a top-to-bottom digital transformation.

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