e-government

Conceptual background of Artificial intelligence , humans and cyber-business on programming technology
element ,3d illustration

We need an AI strategy for government

Successful use of AI in government requires more than just a focus on compliance with controls.

Commentary

Traffic streaks past the U. S. National Archive headquarters building early in the morning, Tuesday, Oct. 24, 2017. President Donald Trump announced last week he intendeds to allow the National Archive to release additional classified documents on the assassination of President John F. Kenney. (AP Photos/J. David Ake)

NARA looks to double down on email records approach with texts, other messages

Open Data/Transparency

Patricia Lake

Digital government push has stalled

Tom Temin Commentary

Architect of the Capitol

Congress showing little love for digital services in 2017 budget

Reporter's Notebook

Rep. Derek Kilmer (D-Wash.)/AP/Pablo Martinez Monsivais

Time to retire ‘E-Government’

Reporter's Notebook

VA customer-service warriors on mission to streamline veterans’ needs

Defense

Report: Federal customer service doesn’t have to stink

Management

HealthCare.gov drags down satisfaction with federal services

Technology

Immigration Review Office combats fraud with new online system

Technology

Inside the Reporter’s Notebook: The CIO shuffle continues; the last E-gov benefits report?

Technology

E-government bolsters satisfaction with federal services

Customer satisfaction with e-government down slightly but near record highs

Satisfaction with federal e-government sites remained high throughout most of 2012, according to a quarterly report from ForeSee and the American Customer…

Federal Drive

Feds improve customer service through data analysis

While government IT resources are shrinking, a
dire need for improvements with customer
interaction will be key to agencies survival.

Technology

IT upgrades highlight MSPB’s innovations in how it meets its mission

Ask the CIO

CIO Tommy Hwang said the agency is receiving more documents electronically from agencies and law firms than ever before. He also is moving the email system to the cloud and developing a BYOD policy.
May 17, 2012(Encore presentation June 28, 2012)