NARA is looking at expanding the “Capstone” email retention approach to text messages, chat and other digital forms of communications.
While government IT resources are shrinking, a
dire need for improvements with customer
interaction will be key to agencies survival.
CIO Tommy Hwang said the agency is receiving more documents electronically from agencies and law firms than ever before. He also is moving the email system…
In its first year, the website Challenge.gov let agencies add public contests as a low-cost way to find innovative solutions to their problems. Officials at the General Services Administration, which runs the site, say challenges offer a lower-cost alternative to procurement or grants and speak to a different audience. GSA would like to see challenges standardized across the government in the coming year — but worry that the site may lose funding.
