Eric Hysen

FILE - In this Nov. 20, 2020, file photo a U.S. Department of Homeland Security plaque is displayed a podium as international passengers arrive at Miami international Airport where they are screened by U.S. Customs and Border Protection in Miami. The damned-if-you-pay-damned-if-you-don’t dilemma on ransomware payments has left U.S. officials fumbling about how to respond. While the Biden administration “strongly discourages” paying, it recognizes that failing to pay would be suicidal for some victims. (AP Photo/Lynne Sladky, File)

DHS’ move to agile development to buoy customer experience too

Eric Hysen, the DHS chief information officer, and Dana Chisnell, the director of CX, are expanding their priorities areas to include more customer and…

Ask the CIO

Getty Images/iStockphoto/kishore kumar

DHS to lean further into AI with generative pilots

Artificial Intelligence

Getty Images/iStockphoto/chombosan

Mayorkas signs new policy, calls for DHS to ‘move quickly and nimbly’ with AI adoption

Artificial Intelligence

DHS working capital fund provides ‘additional avenue’ for IT, facilities improvements

IT Modernization

Getty Images/iStockphoto/Tero Vesalainen

DHS launching new ‘customer experience’ directorate this month

Management

DHS CIOs see ‘IT academy’ as way to boost growing tech workforce

Federal Report

No more ‘big bang’ programs: DHS shifts focus under emerging IT strategy

IT Modernization

DHS organizing new directorate to lead CX efforts

Management

DHS looks to hire hundreds of ‘technologists’ to improve customer experience

Technology

DHS marks expansion of bug bounty efforts with impending contract awards

Cybersecurity

With Operation Allies Welcome, DHS reaps benefits of ‘as a service’ model

Federal Insights

Time to reel in the growing number of supply chain risk management initiatives?

Since November at least six agencies issued notices or requests for information/proposals to industry seeking feedback on how to do more to protect their…

Reporter's Notebook

DHS chief information security officer wary of Pentagon’s changes to CMMC

DHS was concerned the Pentagon’s approach was too “heavy-handed.” Now, officials think “CMMC 2.0” might leave gaps in contractor cybersecurity.