Eric Hysen

(AP Photo/Lynne Sladky)FILE - In this Nov. 20, 2020, file photo a U.S. Department of Homeland Security plaque is displayed a podium as international passengers arrive at Miami international Airport where they are screened by U.S. Customs and Border Protection in Miami. The damned-if-you-pay-damned-if-you-don’t dilemma on ransomware payments has left U.S. officials fumbling about how to respond. While the Biden administration “strongly discourages” paying, it recognizes that failing to pay would be suicidal for some victims. (AP Photo/Lynne Sladky, File)

DHS’ move to agile development to buoy customer experience too

Eric Hysen, the DHS chief information officer, and Dana Chisnell, the director of CX, are expanding their priorities areas to include more customer and…

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Getty Images/iStockphoto/chombosanAI (artificial intelligence) concept.

Mayorkas signs new policy, calls for DHS to ‘move quickly and nimbly’ with AI adoption

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Getty Images/iStockphoto/Tero Vesalainencustomer experience

DHS launching new ‘customer experience’ directorate this month

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(AP Photo/Lynne Sladky)FILE - In this Nov. 20, 2020, file photo a U.S. Department of Homeland Security plaque is displayed a podium as international passengers arrive at Miami international Airport where they are screened by U.S. Customs and Border Protection in Miami. The damned-if-you-pay-damned-if-you-don’t dilemma on ransomware payments has left U.S. officials fumbling about how to respond. While the Biden administration “strongly discourages” paying, it recognizes that failing to pay would be suicidal for some victims. (AP Photo/Lynne Sladky, File)

DHS organizing new directorate to lead CX efforts

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FILE - Homeland Security logo is seen during a joint news conference in Washington, Feb. 25, 2015. The Department of Homeland Security paused the work of its new disinformation governance board Wednesday. The move responds to weeks of criticism from Republicans and questions about whether the board would impinge on Americans’ free speech rights. A statement says DHS’ advisory board on homeland security will review the board’s work.  (AP Photo/Pablo Martinez Monsivais, File)

DHS looks to hire hundreds of ‘technologists’ to improve customer experience

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Amelia Brust/Federal News Networkcybersecurity, intelligence, network, computers, technology

DHS marks expansion of bug bounty efforts with impending contract awards

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Amelia Brust/Federal News Network

Time to reel in the growing number of supply chain risk management initiatives?

Since November at least six agencies issued notices or requests for information/proposals to industry seeking feedback on how to do more to protect their…

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DHS chief information security officer wary of Pentagon’s changes to CMMC

DHS was concerned the Pentagon’s approach was too “heavy-handed.” Now, officials think “CMMC 2.0” might leave gaps in contractor cybersecurity.

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Navy’s top doctor says it may be time to require COVID-19 vaccine for service members

In today’s Federal Newscast, the Navy surgeon general says he favor a vaccine mandate for military members.

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