Beneficiaries credit cards were hit with charges up to 100 times what they should have been.
The web issue will not be fixed by the end of open season on Dec. 9. The other two options are to enroll by phone or mail.
DoD says the transition to new contractors, conducted while it was also restructuring its health plan’s benefits, proved more complicated than expected.
The Defense Department has cited lower health care costs as one of the benefits of the $58 billion in contract awards it issued in July to manage its TRICARE health care system. But in at least one of the two contracts, price wasn’t the driving factor.
The Government Accountability Office has denied nine out of nine bid protests filed by health insurers who came out on the losing end of the Defense Department’s $58 billion in contract awards to run the military’s managed health care system.
TRICARE contract protests are now so inevitable that a company might want to file one even if they’re one of the winners.
DOD made awards in the next generation of contracts to run its TRICARE health plan: $41 billion to Humana and $18 billion to Health Net.
The Defense Department settled on two firms to manage the latest generation of its TRICARE health insurance system Thursday, picking Health Net Federal Services and Humana Military for contracts worth up to $18 billion and $41 billion, respectively, over nearly six years.
TRICARE, the Defense Department’s managed healthcare organization, said Thursday that it will reevaluate a multibillion dollar award to administer health insurance services for military members in one of its three U.S. regions.