Immigration and Customs Enforcement

(AP Photo/Eric Gay)FILE - Border Patrol agents hold a news conference prior to a media tour of a new U.S. Customs and Border Protection temporary facility near the Donna International Bridge in Donna, Texas, May 2, 2019. A special Customs and Border Protection unit used sensitive government databases intended to track terrorists to investigate as many as 20 U.S.-based journalists, including a Pulitzer Prize-winning Associated Press reporter, according to a federal watchdog. (AP Photo/Eric Gay, File)

Customs and Border Protection has a new job position designed to smooth ruffled feathers

U.S. Customs and Border Protection sometimes faces distrust, even antagonism, among citizens and non-citizens officers encounter. To help ease this problem,…

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Amelia Brust/Federal News Network

Long-term implications of AFGE’s ‘difficult decision’ to disclaim ICE officers’ union chapter

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(AP Photo/Lynne Sladky)FILE - In this Nov. 20, 2020, file photo a U.S. Department of Homeland Security plaque is displayed a podium as international passengers arrive at Miami international Airport where they are screened by U.S. Customs and Border Protection in Miami. The damned-if-you-pay-damned-if-you-don’t dilemma on ransomware payments has left U.S. officials fumbling about how to respond. While the Biden administration “strongly discourages” paying, it recognizes that failing to pay would be suicidal for some victims. (AP Photo/Lynne Sladky, File)

FOIA advisers recommend independent review into how DHS handles immigration record requests

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Amelia Brust/Federal News Network

Time for the ‘great resignation?’ Not for the federal government, CHCOs say

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(AP Photo/Jacquelyn Martin)Robert Santos

Census nominee open to post-COVID telework in bid to improve workforce morale

Robert Santos, the Urban Institute’s vice president and chief methodologist, told the Senate Homeland Security and Governmental Affairs Committee on Thursday…

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Incarceration in the Age of COVID

Prisons and detention facilities, in general, had some of the toughest challenges getting through the pandemic.

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(Getty Images/iStockphoto/Felipe Caparr?s Cruz)Young man in handcuffs

Does federal customer experience extend to prisoners?

Customer service, public acceptance and public relations for a continuum for agencies in law enforcement.

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