Government sometimes looks like a backlog backwater
Agencies could enhance customer experience if they could permanently end their backlog of cases. But that requires investment in new staff, processes or tools.
Congress released the text of a massive government spending package for fiscal 2023, which includes an increase of $42.5 billion in non-defense spending and an increase of $76 billion in defense spending over enacted 2022 levels. But just a few days remain to pass the legislation and avoid either a government shutdown or another continuing resolution.