National Taxpayer Advocate

How can the IRS improve its operations for the next filing season?

For how the agency might be improving things for the next filing season, Federal Drive with Tom Temin turned to the National Taxpayer Advocate Erin Collins.

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(AP Photo/Susan Walsh)FILE - In this photo March 22, 2013 file photo, the exterior of the Internal Revenue Service (IRS) building in Washington. The IRS website to make payments went down on Tuesday, April 17, 2018. The IRS did not have an immediate explanation for the failure. But it said on its website that its online payment system became unavailable at 2:50 A.M. ET on Tuesday.(AP Photo/Susan Walsh, File)

IRS HR office understaffed ahead of agency’s hiring surge, watchdog warns Congress

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(AP Photo/Susan Walsh)FILE - This March 22, 2013 file photo, shows the exterior of the Internal Revenue Service building in Washington. The Internal Revenue Service is recalling about 46,000 of its employees furloughed by the government shutdown, nearly 60 percent of its workforce, to handle tax returns and pay out refunds. The employees won't be paid. (AP Photo/Susan Walsh, File)

IRS digitalization office taking ‘bite-sized’ steps to consolidating legacy systems

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Christopher GermanoBridget Roberts, National Taxpayer Advocate, IRS

Acting national taxpayer advocate outlines IRS’ challenges to Congress

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FILE - In this photo March 22, 2013 file photo, the exterior of the Internal Revenue Service (IRS) building in Washington. The IRS provided poor customer service during this year's tax filing season as taxpayers struggled with a rise in identity theft and complications related to President Barack Obama’s health law, a government watchdog said Wednesday. A new report by the National Taxpayer Advocate says the IRS has been hampered by budget cuts. (AP Photo/Susan Walsh, File)

Ahead of filing season, decade of IRS budget cuts ‘taking a toll’ on workforce morale

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(U.S. Air Force photo by Master Sgt. Mark C. Olsen)Capt. Thomas Beltz, C-17 Globemaster III pilot with the 514th Air Mobility Wing, closes in to refuel with a KC-10 Extender over the Atlantic Ocean, Feb. 10, 2018. The 514th AMW is an Air Force Reserve Command unit located at Joint Base McGuire-Dix-Lakehurst, N.J..

Air Force may be better off trying to keep pilots than hiring more

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IRS watchdog: Options to extend filing season deadline ‘something that we’ve been thinking about’

The five-week partial government shutdown couldn’t have come at a worse time for the IRS, National Taxpayer Advocate Nina Olson had told Congress, but…

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IRS looks to make mobile, cashless payments for overdue debts a reality

The IRS is looking at ways to make paying back delinquent debts as easy as making a purchase through commonplace tools like Venmo, or Square’s credit-card…

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Getty Images/iStockphoto/marcnormanInternal Revenue Service sign with a traffic signal in the foreground indicating a red light.

IRS catches up with advisory council, following ‘stalled’ agenda under shutdown

Agency leadership held a conference call with members of the IRS Advisory Council on Feb. 13, a volunteer group 75 tax professionals, to get their input on tax administration issues. That session made up for a January meeting postponed under the lapse in funding.

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