National Taxpayer Advocate

Getty Images/iStockphoto/Tero Vesalainencustomer experience

Why customer experience is so challenging for federal agencies

It’s easier to imagine better CX than to make it happen. At least now it’s their money.

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(AP Photo/Keith Srakocic)1040 and instructions

IRS employees brace for another tax season hampered by the pandemic

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(AP Photo/Susan Walsh)FILE - In this photo March 22, 2013 file photo, the exterior of the Internal Revenue Service (IRS) building in Washington. The IRS website to make payments went down on Tuesday, April 17, 2018. The IRS did not have an immediate explanation for the failure. But it said on its website that its online payment system became unavailable at 2:50 A.M. ET on Tuesday.(AP Photo/Susan Walsh, File)

IRS HR office understaffed ahead of agency’s hiring surge, watchdog warns Congress

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(AP Photo/Susan Walsh)FILE - This March 22, 2013 file photo, shows the exterior of the Internal Revenue Service building in Washington. The Internal Revenue Service is recalling about 46,000 of its employees furloughed by the government shutdown, nearly 60 percent of its workforce, to handle tax returns and pay out refunds. The employees won't be paid. (AP Photo/Susan Walsh, File)

IRS digitalization office taking ‘bite-sized’ steps to consolidating legacy systems

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Christopher GermanoBridget Roberts, National Taxpayer Advocate, IRS

Acting national taxpayer advocate outlines IRS’ challenges to Congress

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FILE - In this photo March 22, 2013 file photo, the exterior of the Internal Revenue Service (IRS) building in Washington. The IRS provided poor customer service during this year's tax filing season as taxpayers struggled with a rise in identity theft and complications related to President Barack Obama’s health law, a government watchdog said Wednesday. A new report by the National Taxpayer Advocate says the IRS has been hampered by budget cuts. (AP Photo/Susan Walsh, File)

Ahead of filing season, decade of IRS budget cuts ‘taking a toll’ on workforce morale

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Treasury

Taxpayer Advocate Nina Olson will continue her fight in retirement

The IRS implemented hundreds of recommendations Nina Olson made for administrative change, and 15 bills to implement her recommendations were signed into law.

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(U.S. Air Force photo by Master Sgt. Mark C. Olsen)Capt. Thomas Beltz, C-17 Globemaster III pilot with the 514th Air Mobility Wing, closes in to refuel with a KC-10 Extender over the Atlantic Ocean, Feb. 10, 2018. The 514th AMW is an Air Force Reserve Command unit located at Joint Base McGuire-Dix-Lakehurst, N.J..

Air Force may be better off trying to keep pilots than hiring more

In today’s Federal Newscast, a new study from the RAND Corporation shows it would cost the military more money to create new pilots, rather than trying…

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House bill would create panel of cyber experts to help DHS

In today’s Federal Newscast, bipartisan legislation in the House would create a panel of cyber professionals to advise the Department of Homeland Security.

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