Presidents Management Agenda

Amelia Brust/Federal News Networkcustomer experience, customer service, customer support, glitch, technology, digital government, computer, phone, mobile device, CX, UX

OMB seeks to ‘build trust’ in government services, speed up CX expert hiring across agencies

The Biden administration is putting its next wave of customer experience improvement into focus, giving agencies new targets — and soon, new tools —…

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Amelia Brust/Federal News NetworkGSA, General Services Administration

The GSA administrator on the agency’s plans for the President’s management agenda in 2023

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Getty Images/iStockphoto/Tero Vesalainencustomer experience

Biden seeks a higher standard for federal customer experience. How well is it already working?

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Getty Images/iStockphoto/Jirsakpast performance

Trump administration drafting, presenting civil service modernization ideas

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APsecurity clearance

OPM details strategy for workforce reshaping, basic tenets of Trump’s management agenda

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Heidi Heitkamp

Senators crave future transparency from Trump’s pick to lead government reorganization

Margaret Weichert, the president’s nominee to the deputy director for management at the Office of Management and Budget, easily earned approval from members…

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rules and regulations marked on rubber stamp

OMB to soon give agencies initial guidance on cutting burdensome activities

The Office of Management and Budget is expected to release a new memo later this week, which will describe an initial review of existing requirements and…

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No word yet on feds’ pay in president’s 2018 budget blueprint

President Donald Trump offered a first look at his upcoming management agenda in the 2018 budget blueprint. The agenda will focus on eliminating agency reporting requirements on IT, acquisition, human capital and real property and letting “managers manage.” It also suggests the budget and reorganization executive order initiatives will drive future agency workforce cuts.

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