The Office of Personnel Management lacks a clear vision and a specific IT strategy to modernize its retirement claims process, the Government Accountability Office argued. OPM, however, attributes its challenges to a lack of funding, leadership and staffing challenges.
Dave DeVries retired after 35 years in government including the last year as the chief information officer at OPM.
After 29 years of disappointment, OPM said it has the right governance and oversight processes in place to modernize its retirement systems.
The Office of Personnel Management posted a job announcement June 1 for a new chief information officer.
Office of Personnel Management officials told the House Oversight and Government Reform Subcommittee on the Federal Workforce, the U.S. Postal Service, and the Census about its plan to buy a case management system. The case management system will serve as the foundation for yet another attempt at modernizing the retirement system.
The agency is facing a backlog of 43,000 claims by retired feds to start getting their pensions. The delay is in part because of the collapse of a major part of the Retirement Systems Modernization program. OPM has reduced the time it takes to process claims by 15 percent over the last six months.
The backlog of claims by federal employees who are retiring is growing larger. OPM said it takes more than 100 days to process a claim. OPM Director John Berry said the agency is increasing the claims processing staff and looking at ways technology can improve the process.