Tee Ramos

TSP board shares ‘optimistic’ timeline for resolving call center issues

For TSP participants, customer service hold times are down to 15 minutes on average, but lawmakers are calling for a deeper investigation of TSP issues.

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(Amelia Brust/Federal News Network)

TSP board increases call center staff, but still ‘nowhere near where we need to be’

TSP

TSP participation up while FRTIB on track to launch new digital tools

TSP

Amelia Brust/Federal News Network

TSP hires new vendor to take the plan into the 21st century

TSP

New TSP withdrawal options are live. Here’s what you need to know

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(Getty Images/iStockphoto/designer491)

New withdrawal options and 4 other things to watch from the TSP this year

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Getty Images/iStockphoto/designer491

Thrift savings plan TSP written on a piggy bank.

TSP planning mid-September launch for new withdrawal options

TSP

Opting in the TSP’s blended retirement system? Don’t forget to contribute

TSP

A call center operator answers an incoming call on Wednesday, Jan. 10, 2018, at the Utah County Health Department offices in Provo, Utah. Thousands of people may have been exposed to hepatitis A in Utah amid a widening outbreak that originally spread from a large epidemic in San Diego, health officials said Wednesday. (Evan Cobb/The Daily Herald via AP)

You’re not imagining it. Wait times at TSP call centers are at least 3 times longer than usual

TSP

More TSP withdrawal options in play, as modernization bill heads to president’s desk

TSP

Processing times may get slower as TSP board takes extra caution during Equifax aftermath

TSP

This Oct. 24, 2016, photo shows dollar bills in New York. Fraudsters are increasingly picking up the phone and trying to steal your money by pretending to be a government worker or a family member in trouble. In 2016, impostor scams overtook identity theft to become the second-most reported fraud, according to the U.S. Federal Trade Commission. (AP Photo/Mark Lennihan)

Influx of new participants, modernization plans behind TSP board’s 20 percent budget boost

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TSP