The IRS faces a three-pronged challenge: disbursing stimulus checks, extending the tax filing season to July 15 and carrying all of this out with about half of its employees working from home.
Terry Milholland, the former chief information officer and chief technology officer at the IRS, who retired in June, said by becoming world class in managing and overseeing technology, the bureau is seeing real improvements in its operations.
Eric Ferraro, who has been the assistant commissioner for GSA’s Integrated Award Environment (IAE) since July 2015, has stepped down, and Terry Milholland, the IRS CIO and CTO, left after eight years when his term under a special hiring authority expired.
Rep. Jason Chaffetz (R-Utah), chairman of the Oversight and Government Reform Committee, said he was warming up to the idea of the fund, but wants assurances that the money will be spent wisely and receive a return on investment.
The tax agency earned level 3 certifications for the Capability Maturity Model Integration (CMMI) and the IT Infrastructure Library (ITIL). Terry Milholland, the IRS CTO, said the standard approach to developing IT systems will increase productivity and capacity, while also bringing in much needed discipline.