Amelia Brust/Federal News Network

Is the federal workforce due for a big growth spurt?

Agencies have done their fair share of hiring during the pandemic, but the size of the federal workforce hasn’t budged much in recent years. Today, Uncle…

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Amelia Brust/Federal News Network

VA restarts collection notices for benefits overpayments after COVID put them on hold

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IT modernization

After years of practice, VA says its innovation ecosystem was ready-made for the pandemic

Employees involved in the Veterans Health Administration’s Innovation Ecosystem are pivoting their projects and creating new ones to respond to the pandemic….

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FILE - In this April 2, 2015, file photo, a visitor leaves the Sacramento Veterans Affairs Medical Center in Rancho Cordova, Calif. The number of veterans seeking health care but ending up on waiting lists of one month or more is 50 percent higher now than it was a year ago when a scandal over false records and long wait times wracked the Department of Veterans Affairs, The New York Times reported Saturday, June 20, 2015, online ahead of its Sunday editions. (AP Photo/Rich Pedroncelli, File)

VA cooking up new guide of CX strategies, training institute for its own employees

After several successful runs at customer experience pilots in recent years, the Department of Veterans will soon publish a CX best practices guide for…

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FILE-- This April 28, 2014 file photo shows the Phoenix VA Health Care Center in Phoenix.   Sharon Helman, the former director of the Phoenix VA Health Care System, is suing the Department of Veterans Affairs to win her old job back. Helman argues in court papers that a key portion of a 2014 law passed in response to the wait-time scandal is unconstitutional and denies her right to appeal her firing. Attorney General Loretta Lynch says in a letter to Congress that the Justice Department has decided not to contest that element of Helman’s challenge, essentially agreeing with her legal position. Lynch says Justice will continue fighting against Helman's reinstatement.   (AP Photo/Ross D. Franklin, File)

Innovation playing a larger role at Veterans Affairs

The Department of Veterans Affairs is operating on several fronts to keep its services to veterans up to date. One channel for that is the Veterans Health Administration program called the Innovation Ecosystem.

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