Federal Insights

customer experience

OPM introduces new IT pilot to improve customer experience

The Office of Personnel Management is in the middle of a pilot with a small number of agencies to improve the applicant experience for its retirement systems.

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Financial Wellness Across Your Federal Career

From day one on, how can you plan wisely to deliver financial benefits throughout your federal career?

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‘An extraordinary opportunity’: How HHS uses shared certificates in hiring

At the Department of Health and Human Services, using shared certificates, in some instances, has cut the agency’s time-to-hire in half.

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How a factory approach can accelerate agency use of AI

JP Marcelino, the AI/ML Alliances manager for Dell Federal, said when agencies use a framework to identify AI use cases and technologies they can move faster.

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