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CX Exchange '24 HCLSoftware's Michael Roe

CX Exchange 2024: HCLSoftware’s Michael Roe on keeping people at center of experience design

Agencies know that the public now expects personalized CX from government services, the HCLSoftware product manager says.

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StateRAMP Exchange 2024: N.H.’s Ken Weeks, Maine’s Charles Rote on value of ‘do once, use many’ approach

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CX Exchange '24 DoD Tashona Beale

CX Exchange 2024: DoD’s Tashona Beale on Washington Headquarters Services’ first-ever CX management plan

WHS’ customer experience strategist shares details about how the organization intends to improve experiences and services delivery for its customers.

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cloud computing

Dissecting the federal cloud ‘forecast’

The new capabilities, applications and business models unlocked by cloud adoption are expected to have an outsized effect on the business of government.

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Federal Executive Forum Secure Cloud Computing Strategies in Government Progress and Best Practices 2024

Federal Executive Forum

As cloud technology use cases become increasingly complex, how can agencies ensure data is secured?

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