Evolving customer experience in healthcare and insurance

On FedTalk this week, join hosts Jason Briefel and James Heelan as they discusses the evolving trends in customer experience within the healthcare industry and insurance industry. The show covers ongoing efforts to better assist customers and meet employee needs in the changing world, as well as show the COVID-19 pandemic has accelerated these projects. 

Joining hosts Briefel and Heelan will WAEPA CEO Shane Canfield and Health and Human Services Department Executive Director of Innovation Sanjay Koyani.

The show airs live on Friday, September 11, 2020 at 11:00 am ET on Federal News Network. You can stream the show online anytime via the Federal News Network app and listen to the FEDtalk podcast on PodcastOne and Apple Podcasts. 

FEDtalk is a live talk show produced by Shaw Bransford & Roth P.C., a federal employment law firm. Bringing you the insider’s perspective from leaders in the federal community since 1993. FEDtalk is sponsored by the Federal Long Term Care Insurance Program (FLTCIP). The FLTCIP is sponsored by the U.S. Office of Personnel Management, insured by John Hancock Life & Health Insurance Company, under a group long term care insurance policy, and administered by Long Term Care Partners, LLC (doing business as FedPoint).