Amelia Brust/Federal News Network

The pandemic tested federal CFOs like never before — That’s good prep for the future

By embracing emerging best practices and operating models such as these, federal CFOs can evolve from the pandemic in a stronger position to lead their…

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Low code is a legacy system modernization that’s quick, cost effective and easy to learn

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Getty Images/iStockphoto/Tero Vesalainencustomer experience

4 ways to improve your customer experience, from agencies already deep in the trenches

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Veterans Affairs, building

VA hires IT systems integrator to meet new Forever GI bill implementation deadline

The Department of Veterans Affairs said it has the right leadership and contractors in place this time to resolve the department’s longstanding IT issues…

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ap/Joshua ReplogleU.S. Customs and Border Protection agents attend a briefing in Jacksonville, Fla., on July 7, 2015. While the eastern Pacific Ocean remains the most popular route for cocaine smuggling, the Caribbean is again becoming a popular option decades after U.S. authorities all but shut down cocaine smuggling into South Florida in the notorious era of the cocaine cowboys that started in the 1970s.   (AP Photo/Joshua Replogle)

CBP ends Accenture hiring contract ‘for convenience’

Customs and Border Protection has ended a controversial contract with Accenture Federal Services, the contractor the agency brought on to help CBP recruit…

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Getty Images/iStockphoto/chombosanAI (artificial intelligence) concept.

Naval Research Lab looks to boost employee retention through AI

What if artificial intelligence could predict when agency employees feel like quitting before they’re out the door? The Naval Research Laboratory is looking at using AI tools to comb through data from exit surveys and flag common workplace issues.

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