Adobe

‘Digital first’ in CX doesn’t mean digital only. Why agencies need an omnichannel strategy

Adobe’s Nancy Newell and Brian Chidester say an omnichannel customer experience strategy is about meeting customers where they are.

Technology

Workplace Reimagined 2024: Adobe’s Brian Chidester on CX value of creating great employee experiences

Federal Insights

‘Seamless’ customer experience starts with understanding the user’s journey

Federal Insights

CX Exchange 2024: Adobe’s Nancy Newell on data-driven customer service improvement

Federal Insights

Conquer the federal workforce crisis with modern IT solutions

Commentary

False Claims Act brings Justice Department $3 million from software giant Adobe

Federal Newscast

How to achieve your agency’s CX goals

Federal Insights

Accelerating Government with ACT-IAC – Episode 22 – 2022 ACT-IAC Leadership Awards – Part 2

Accelerating Government

The Capitol building in Washington, D.C.

How the new House Digital Services team can make the House of Representatives a leader in digital transformation

Commentary

How to button up a cybersecurity risk on every computer in the government

Cybersecurity

Exclusive

Connect, personalize and understand to improve the citizen experience

Innovation in Government

State’s passport services to roll out limited online renewals in 2018

Passport Services also plans on rolling out push notifications for application renewals, as part of its efforts to reduce the burden on customer service…

Technology

Brian Paget: How more agencies can go mobile

Even after years of talk, only about a third of federal websites are mobile friendly, according to Adobe. Brian Paget, technical director for content…

Federal Drive

Good federal websites, part 2

Tom Temin Commentary

Adobe says only 37 percent of federal websites are mobile friendly.