Real-time feedback is central to FDA’s upcoming goals for customer experience

The Food and Drug Administration is looking to reach better customer experience by focusing on employee satisfaction and more consistent feedback loops.

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Artificial Intelligence

Why the federal sector must leverage more chatbots as CX remains a top priority for the administration

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Getty Images/iStockphoto/NicoElNinoPresentation about automation as an innovation improving productivity, reliability and repeatability in systems or processes

Fiscal Service digital playbook flags workflows ripe for automation

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