Ai woman face with circuit. Artificial intelligence chatbot. Big Data and Data Science. Vector illustration.

Why the federal sector must leverage more chatbots as CX remains a top priority for the administration

Poor CX can have a negative impact on the government as well. Especially if citizens need to make repeated inquiries or complaints to resolve issues, leading…

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Getty Images/iStockphoto/NicoElNinoPresentation about automation as an innovation improving productivity, reliability and repeatability in systems or processes

Fiscal Service digital playbook flags workflows ripe for automation

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Getty Images/iStockphoto/TzidoAI

How agencies can best prepare for AI: ‘Build a data team’

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