circular A-11

In this March 18, 2021 photo, the White House is shown in Washington. Five White House staffers have been fired because of their past use of drugs, including marijuana. White House press secretary Jen Psaki said Friday

Biden undoes Trump memo skeptical of agency performance metrics

The Office of Management and Budget will lead “a coordinated approach” to fold agency strategic plans and priority goals into the Biden administration’s…

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LinkedinMike Kapetanovic, Growthlab

Why technology alone can’t solve the government’s customer experience problem

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White House updates Circular A-11 language for improving customer service, satisfaction with agencies

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