circular A-11

Graphic By Derace Lauderdale

OMB tells agencies to update plans for a government shutdown

In today’s Federal Newscast: USPS wanted to break even this fiscal year. Instead, it has lost nearly $7 billion. The CIO-SP4 governmentwide acquisition…

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Library of CongressCommerce Department headquarters building, Washington D.C.

Agencies advised to think ahead when working PMA goals into strategic plans

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Getty Images/iStockphoto/Tero Vesalainencustomer experience

Biden seeks a higher standard for federal customer experience. How well is it already working?

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LinkedinMike Kapetanovic, Growthlab

Why technology alone can’t solve the government’s customer experience problem

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White House updates Circular A-11 language for improving customer service, satisfaction with agencies

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