circular A-11

Chinese President Xi Jinping is seen on a live broadcast speaking at the media center during the opening of the China International Import Expo in Shanghai, Tuesday, Nov. 5, 2019. Xi promised Tuesday to open China wider to imports and foreign investment at the start of a high-profile trade fair meant to rebrand the country as a global customer and warned against trade protectionism. (AP Photo/Dake Kang)

Sen. Rubio hammers continued TSP investment in China

Also in today’s Federal Newscast, the Nuclear Regulatory Commission is criticized for its lack of transparency, and the Pentagon releases its first-ever…

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Library of CongressCommerce Department headquarters building, Washington D.C.

Agencies advised to think ahead when working PMA goals into strategic plans

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Getty Images/iStockphoto/Tero Vesalainencustomer experience

Biden seeks a higher standard for federal customer experience. How well is it already working?

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LinkedinMike Kapetanovic, Growthlab

Why technology alone can’t solve the government’s customer experience problem

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White House updates Circular A-11 language for improving customer service, satisfaction with agencies

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