circular A-11

Helicopter Escort

Commerce, NASA leaning on the Evidence Act to push common priorities

It’s been three years since the Foundations for Evidence-Based Policymaking Act became law and agencies are using it to plan their 2024 budget requests.

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Library of CongressCommerce Department headquarters building, Washington D.C.

Agencies advised to think ahead when working PMA goals into strategic plans

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Getty Images/iStockphoto/Tero Vesalainencustomer experience

Biden seeks a higher standard for federal customer experience. How well is it already working?

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LinkedinMike Kapetanovic, Growthlab

Why technology alone can’t solve the government’s customer experience problem

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White House updates Circular A-11 language for improving customer service, satisfaction with agencies

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