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Barbara Morton, VA’s deputy chief experience officer, says the department’s designation as a HISP by the Office of Management and Budget “has been a really important driver" for customer service improvements.
VA officials say the department this year is focused on increasing veteran access to VA care using mostly the health care workforce it already has, "rather than on nationwide growth in total employees.”
Archivist of the United States Colleen Shogan told Federal News Network in an interview Friday that NPRC employees who put in extra hours on holidays and weekends were essential to driving down the backlog.
Transgender veteran advocates are calling on a federal court to expedite the Department of Veterans Affairs’ plans to cover gender-confirmation surgery.
The Veterans Health Administration is looking to raise workforce productivity, after a record year of hiring, and increase the number of health care appointments available to patients.
The Department of Veterans Affairs is delivering health care and benefits to a record number of veterans. Now it's calling on its IT shop to make it easier for those veterans to seek VA services online.
The Veterans Health Administration approved a Special Salary Rate for HR professionals at the end of last year, and covered employees will see the pay bump appear in their paychecks this week.
In today's Federal Newscast: National Cyber Director Harry Coker calls for more diversity when hiring for federal cyber jobs. The Space Development Agency has made $2.5 billion worth of awards to build its tracking layer. And the VA is looking to reduce the child-birth mortality rate for women veterans.
House lawmakers are calling on the Department of Veterans Affairs to shed more light on an internal investigation of alleged sexual harassment.
The Department of Veterans Affairs spent much of last year making its IT shop one of the most attractive places to work in the federal government.
The Department of Veterans Affairs is leading a governmentwide push to bring more private-sector tech experts into public service.
The Department of Veterans Affairs is looking at facial recognition technology for its frontline medical workers to log into their workstations more quickly, and spend more time treating veterans.
In today's Federal Newscast: The National Park Service offers the best customer experience in the government, according to research firm Forrester. The chief management officer is not coming back to the Defense Department. And blindsided by pay problems, certain VA medical employees might be allowed union help.
The Biden administration is trying to set a higher bar for public-facing services across government — with a new focus on providing a "digital-first" experience.