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Federal Emergency Management Agency

(AP Photo/Carlos Giusti)FEMA

Preparing for natural disasters when you’re older

The Federal Emergency Management Agency (FEMA) wants everybody to be as prepared for natural disasters as they can be. But FEMA’s placing a new emphasis…

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Amelia Brust/Federal News Networkcustomer experience, customer service, customer support, glitch, technology, digital government, computer, phone, mobile device, CX, UX

OMB seeks to ‘build trust’ in government services, speed up CX expert hiring across agencies

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Getty Images/iStockphoto/Tero Vesalainencustomer experience

DHS launching new ‘customer experience’ directorate this month

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Wiki Commons

FEMA outlines plan to bring more employees back into the office in coming months

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FILE - A portable cot, with the Federal Emergency Management Agency logo FEMA printed on the backrest, and other cots line the basketball court at a makeshift medical facility in a gymnasium at Southern New Hampshire University in Manchester, N.H., March 24, 2020. FEMA may have been double-billed for the funerals of hundreds of people who died of COVID-19, the Government Accountability Office said in a new report Wednesday, April 27, 2022. (AP Photo/Charles Krupa, File)

From 9/11 to Hurricane Sandy, she’s been at the forefront of FEMA responses

Continuing its week-long series of interviews with recent Presidential Rank Award winners. Temin’s guest for this interview probably knows as much about…

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Amelia Brust/Federal News Networkcustomer experience, customer service, customer support, glitch, technology, digital government, computer, phone, mobile device, CX, UX

Why a good digital experience can boost trust in federal agencies

When people go online to get information, their expectations have been set by their daily activities. For most, that involves going online and purchasing…

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A TSA worker checks an identification card, Friday, Jan. 25, 2019, at Seattle-Tacoma International Airport in Seattle. Yielding to mounting pressure and growing disruption, President Donald Trump and congressional leaders on Friday reached a short-term deal to reopen the government for three weeks while negotiations continue over the president's demands for money to build his long-promised wall at the U.S.-Mexico border. (AP Photo/Ted S. Warren)

From airports to immigration to emergency relief, DHS urged to improve ‘customer experience’

Management

The Homeland Security Advisory Council’s latest report suggest better staffing models, improved technology and other actions could improve CX at several DHS components.

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