federal websites

The next evolution of citizen experience 

Jon Brown of Liveops says a healthy combination of people, processes and technology can help organizations meet not just the citizen service needs of today…

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(Getty Images/iStockphoto/Chainarong Prasertthai)close up man hand typing on keyboard laptop for searching data on web browser , internet of thing concept

Popular federal websites riddled with accessibility flaws

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The yearlong pandemic situation has pressure-tested the governmental custom experience

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Amelia Brust/Federal News Network

Agencies slightly improve customer experience, but still behind the private sector

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