Grant Thornton

Getty Images/iStockphoto/Tero Vesalainencustomer experience

The Biden-Harris administration wants to address racial equity – focusing on customer experience can help

Too often, we see well-intended government efforts fall short of their purpose because solution architects overlook key customer characteristics. Most…

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(Getty Images/iStockphoto/fotostok_pdv)Close up of female hands counting US dollar banknotes at the table in front a laptop computer. Woman accountant with money and notebook.

Recovery Board’s roadmap would suit pandemic oversight panel just fine, experts say

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2021 budget request gives window into White House priorities

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It’s been a big year so far for the government’s push toward better data governance

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Seema Verma

CMS sees improper payments drop after ‘targeted review’ of requirements

One of the biggest culprits of improper payments in the federal government — the Centers for Medicare and Medicaid Services — is making progress to…

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NASCIO publishes 2018 state CIO survey

Gone are the days where state CIOs are pri­marily focused on IT infrastructure. CIOs ranked communica­tion, relationship-building and strategic think­ing…

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Fraud is not a four-letter word, a new playbook is striving to prove that

The CFO Council and the Treasury Department’s Bureau of Fiscal Service give agencies a guide to address an area of improper payments that has long been overlooked.

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