Deloitte’s Greg Pellegrino and William D. Eggers provide examples of how agencies are improving citizen services.
All eyes might be on Donald Trump on Inauguration Day, but in reality, the transition involves thousands of people. As in a business merger or acquisition, the hard work comes after the fact. Both career civil servants and politically appointed transition teams can benefit from the lessons learned, as Greg Pellegrino, a customer strategy expert and principal at Deloitte Consulting, tells Federal Drive with Tom Temin.
William D. Eggers, Executive Director of the Deloitte Center for Government Insights, and Greg Pellegrino, a principal with Deloitte Consulting, detail a new approach for improving the business regulatory environment.