William D. Eggers, Executive Director of the Deloitte Center for Government Insights, and Greg Pellegrino, a principal with Deloitte Consulting, detail a new approach for improving the business regulatory environment.
All eyes might be on Donald Trump on Inauguration Day, but in reality, the transition involves thousands of people. As in a business merger or acquisition, the hard work comes after the fact. Both career civil servants and politically appointed transition teams can benefit from the lessons learned, as Greg Pellegrino, a customer strategy expert and principal at Deloitte Consulting, tells Federal Drive with Tom Temin.
Deloitte’s Greg Pellegrino and William D. Eggers provide examples of how agencies are improving citizen services.