In this exclusive executive briefing, federal practitioners provide examples of the digital customer experience.
MaryAnn Monroe, director of customer experience for HighPoint Global, explains how the new President’s Management Agenda is helping agencies better meet citizens’ needs.
Doug Taylor, a program director for HighPoint Global, describes the factors agencies should consider when modernizing citizen services.
John Loughlin, the director of business insights at HighPoint Global, offers a how-to guide to tame the metrics beast.
Josh Plaskoff, PhD, the director of learning and technology service development for HighPoint Global, offers six steps to improving your agency’s customer experience.
Josh Plaskoff, director of learning and technology service development for HighPoint Global, argues that agencies need to transition their efforts to helping federal employees be more customer service focused as a way to improve employee morale and engagement.
Abby Herriman, senior vice president for HighPoint Global, says transforming how agencies serve their customers starts with more effective use of technology and more efficient processes.