Executive Briefing Series: Digital Customer Experience

Thanks to the advent of cloud computing, machine learning, improved data sharing technologies and mobile computing, agencies have the tools to do even more on the citizen- or customer experience front.

In this exclusive executive briefing, the following federal practitioners provide examples of the digital customer experience:

• Darryl Brile, Senior Advisor to the Passport Deputy Assistant Secretary, Department of State

• Mark Bussow, Program Manager, Office of Performance and Personnel Management, Office of Management and Budget
• Tim Cash, Chief of Digital Strategy, National Park Service
• Chris Greene, Chief Customer Experience Officer, Federal Student Aid, Department of Education
• John Loughlin, Vice President of Operations, HighPoint Global
• Arianne Miller, Managing Director, The Lab at OPM, U.S. Office of Personnel Management
• MaryAnn Monroe, Director of Customer Experience, HighPoint Global
• Barbara Morton, Deputy Chief Veterans Experience Officer, Department of Veterans Affairs
• Anahita Reilly, Chief Customer Officer, Office of Customer Experience, General Services Administration
• Courtney Winship, Chief, Digital Services Division, Office of Citizenship and Applicant Information Services, U.S. Citizenship and Immigration Services

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