Barbara Morton | Federal News Network

Barbara Morton

Agencies improving in CX but need to worry less about digital – more about human design

Speakers at a virtual summit this week detailed how the pandemic gave their agencies a chance to make long-talked about improvements to customer experience.

Technology

VA cooking up new guide of CX strategies, training institute for its own employees

Veterans Affairs

Exclusive

Agencies must know their customer first before they can deliver an excellent experience

Federal Insights

Getty Images/iStockphoto/RaStudio

Upcoming IDEA Act deadlines task agencies with digital service overhaul

Technology

Exclusive

Executive Briefing Series: Digital Customer Experience

Analysis

VA thinks newest website version improves customer experience

Federal Drive

Customer Satisfaction Reliability Quality Service Concept

What agency has the most improved customer experience?

Management