human centered design

Healthcare workers walk to a tent, Wednesday, Aug. 5, 2020, at a COVID-19 testing site outside Hard Rock Stadium in Miami Gardens, Fla. State officials say Florida has surpassed 500,000 coronavirus cases. Meanwhile, testing is ramping up following a temporary shutdown of some sites because of Tropical Storm Isaias. (AP Photo/Wilfredo Lee)

How human-centered design enables federal health agility during COVID-19

While many organizations quickly modernized their existing IT infrastructure, the pandemic required more than effective technology.

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(AP Photo/Pablo Martinez Monsivais)Veteran Affairs building near the White House in Washington, Feb. 14, 2018. An internal watchdog's investigation has found that Veterans Affairs Secretary David Shulkin improperly accepted Wimbledon tennis tickets and likely wrongly used taxpayer money to cover his wife's airfare for an 11-day European trip. (AP Photo/Pablo Martinez Monsivais)

VA sees trust improve by 24% in five years, thanks to veterans experience effort

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