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The IRS expects fewer people will be able to have their tax filing questions answered over the phone this year, according to the National Taxpayer Advocate's annual report to Congress.
The Internal Revenue Service can do better, but the need for more money is inescapable.
Already facing budget, staffing, and IT issues, the Internal Revenue Service braces for the work the new tax law will bring.
Former IRS Commissioner John Koskinen, reflecting on his career, talks about his colleagues, as well as the rewards and satisfaction gleaned from his years in public service.
If you run a very large business, you pay special attention to the division that brings in most of the money, right? So, why is the IRS in so much trouble?
Two presidential administrations have called on John Koskinen to do tough jobs. He's now retired for good.
The International Revenue Service appears to be ready to solve the final challenge of assembler code.
From Blockchain to cloud computing, agencies began working together to develop a digital road map to keep up with the ever-changing world of IT and mitigate threats
The International Revenue Service (IRS) has reported a decline in new tax fraud cases for FY 2017, citing a lack of manpower to handle any more.
One of the toughest occupations, from biblical times to present, is being a tax collector, and the new tax rules are going to make things busy and tough for folks at the IRS.
The big new tax overhaul law that Congress passed this week touches off a gigantic software do-over job for IRS programmers.
The council also wants the IRS to consider how it can help the agency in the future.
Frances Regan was one of two federal employees honored with the Roger W. Jones Award from the American University School of Public Affairs.
Outgoing commissioner credits his legacy to career employees.