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In today's Federal Newscast, IRS career managers respond to allegations of politically-motivated tax audits of former FBI director James Comey and deputy director Andrew McCabe.
The IRS has been publishing “the Dirty Dozen” for much of the past twenty years in an effort to advise taxpayers and tax preparers of scams and schemes that are in some way related to taxes.
The Biden administration is setting a high bar for customer experience across government, but it’s the General Services Administration that’s laying the foundation for those improvements.
The Electronic Tax Administration Advisory Committee, in its annual report to Congress, found the IRS experienced over 100 continuing resolutions since 2001, and that funding uncertainty forces the agency to opt for more expensive, less effective, short-term solutions.
It's easier to imagine better CX than to make it happen. At least now it's their money.
The IRS is rounding the corner on its pandemic-era backlog of tax returns.
The Internal Revenue Service is handling more of its call volume through automation, which gives its call-center employees more time to address more complex requests from taxpayers.
Committee Chairwoman Rosa DeLauro (D-Conn.) said the IRS budget outlined in the draft bill would help the agency "provide better customer service and crack down on big corporations and the wealthy who are not paying their fair share in taxes."
A whistleblower program at the Internal Revenue Service that pays tipsters a portion of the money they help recover saw a slump in payouts last year.
In today's Federal Newscast, the Biden administration outlines its plan to maximize COVID-era IT modernization funds, and a study shows the brain injury CTE is rare in military personnel.
The IRS outlined “pass-through” provisions of its 2022 National Agreement with the National Treasury Employees Union, which apply to agency managers and non-bargaining unit employees.
The IRS is putting authority from Congress to fast-track new hires to good use.
American University professor Bob Tobias talks about the problems with putting political appointees in charge of cybersecurity at federal agencies
Like every other industry, the government has a continuing need for new talent. For some new ideas on how the federal government can stay in the competition, Federal Drive with Tom Temin turned to Bill Eggers, the executive director of Deloitte center for government insights.