Kathy Conrad: Agencies hoping to improve digital services still struggle to get feedback

Kathy Conrad, director of digital government at Accenture Federal Services and former citizen services executive at the General Services Administration,…

Read more

Artificial intelligence part of federal customer service push into the digital world

Read more
wfed_logo

Kathy Conrad, acting Associate Administrator, GSA OCSIT

Read more
Federal News Radio pinwheel icon

First set of cloud providers to get cyber approval by Dec. 31

Read more
Federal News Radio pinwheel icon

In Depth interviews – September 13

Read more
Federal News Radio pinwheel icon

Agencies gravitate to low-cost contests as Challenge.gov celebrates its first birthday

In its first year, the website Challenge.gov let agencies add public contests as a low-cost way to find innovative solutions to their problems. Officials…

Read more
Federal News Radio pinwheel icon

GSA hires Jefferson Consulting’s Conrad

The General Services Administration has hired Kathy Conrad to be its new principal deputy associate administrator in the Office of Citizen Services and…

Read more
Federal News Radio pinwheel icon

How to motivate employees in budget uncertainty

Jefferson Consulting Group\’s Kathy Conrad offers tips for managing in tough budgets.

Read more

Sign up for breaking news alerts