Kathy Conrad

Kathy Conrad: Agencies hoping to improve digital services still struggle to get feedback

Kathy Conrad, director of digital government at Accenture Federal Services and former citizen services executive at the General Services Administration,…

Federal Drive

Architect of the Capitol

Congress showing little love for digital services in 2017 budget

Reporter's Notebook

Agencies out of sync with customer perceptions

Management

Artificial intelligence part of federal customer service push into the digital world

Management

Kathy Conrad: Agencies need to develop a customer-centered approach

Federal Drive

GSA’s Kathy Conrad to leave government

People

Amelia Brust/Federal News Network

Confusion over FedRAMP? OFPP to clarify contracting language

Technology

Kathy Conrad, acting Associate Administrator, GSA OCSIT

First set of cloud providers to get cyber approval by Dec. 31

Advising the OCSIT Associate Administrator

Management

In Depth interviews – September 13

Agencies gravitate to low-cost contests as Challenge.gov celebrates its first birthday

In its first year, the website Challenge.gov let agencies add public contests as a low-cost way to find innovative solutions to their problems. Officials…

GSA hires Jefferson Consulting’s Conrad

The General Services Administration has hired Kathy Conrad to be its new principal deputy associate administrator in the Office of Citizen Services and…

Budget

How to motivate employees in budget uncertainty

Jefferson Consulting Group\’s Kathy Conrad offers tips for managing in tough budgets.