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Kathy Conrad, acting Associate Administrator, GSA OCSIT

Customer service initiatives are popping up all across government. Many them are based in customer service work the General Services Administration does in the ...

Federal News Network Staff

October 28, 2014 5:43 pm

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wfedstaff | April 17, 2015 9:02 pm

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Customer service initiatives are popping up all across government. Many them are based in customer service work the General Services Administration does in the Office of Citizen Services and Innovative Technologies. Kathy Conrad is acting Associate Administrator at GSA’s OCSIT, and was at the Executive Leadership Conference in Williamsburg, Virginia. On In Depth with Francis Rose, she explained how she’ll take home lessons learned and put them to work at her agency.