Mia Jordan

Why agency leaders need to be more curious to improve CX

Salesforce’s Mia Jordan and Michael Hornsby highlight why bringing employees into the customer experience improvement discussion is so critical.

Innovation in Government

Improving agencies’ digital front door to transform customer experience

Federal Insights

Education’s Federal Student Aid to get new CIO; CISA, NTIS losing executives

Reporter's Notebook

Digital technology used in chicken coop

USDA to rename Client Technology Services under IT modernization drive

Management