How to fix the festering problem of federal contact centers
Few services to the public can be as troublesome as agency contact centers, just ask the IRS.
The FBI is a few weeks away from the finish line on one of the federal government’s largest deployments of Android smartphones. Most of its field agents…
Veterans Affairs officials want veterans to be able to access their services on mobile devices. They also want to boost employee productivity with mobility. But developing business-grade apps is no simple matter. Kathy Frisbee, co-director of Connected Health in VA’s Office of Informatics and Analytics, has developed a rigorous app methodology that any agency could use. She joined Tom Temin and Emily Kopp on the Federal Drive to discuss the first fleet of apps the agency has developed.