Nina Olson

IRS points to better taxpayer service as taste of what’s to come with $80B overhaul

The IRS is pointing to a higher level of performance this filing season a taste of what it can do to transform the agency in the coming years.

Hiring/Retention

FILE - This July 24, 2018, file photo shows a portion of the 1040 U.S. Individual Income Tax Return form. It’s the time of year to start thinking about taxes - what's ahead and what can be done now to manage. But the upcoming tax filing season is going to be trickier for many Americans due to rampant unemployment, working from home and general upheaval due to COVID-19. (AP Photo/Mark Lennihan, File)

IRS sends Congress $4B ‘aspirational vision’ to overhaul taxpayer services

Agency Oversight

Treasury

Taxpayer Advocate Nina Olson will continue her fight in retirement

Federal Newscast

Taxpayer Advocate says IRS still struggles with public service

Federal Newscast

(U.S. Air Force photo by Master Sgt. Mark C. Olsen)

Capt. Thomas Beltz, C-17 Globemaster III pilot with the 514th Air Mobility Wing, closes in to refuel with a KC-10 Extender over the Atlantic Ocean, Feb. 10, 2018. The 514th AMW is an Air Force Reserve Command unit located at Joint Base McGuire-Dix-Lakehurst, N.J..

Air Force may be better off trying to keep pilots than hiring more

Federal Newscast

IRS watchdog: Options to extend filing season deadline ‘something that we’ve been thinking about’

Agency Oversight

OLIVIER LE MOAL/SHUTTERSTOCK.COM

Agencies’ tech isn’t always behind

Tom Temin Commentary

IRS looks to make mobile, cashless payments for overdue debts a reality

Technology

Internal Revenue Service sign with a traffic signal in the foreground indicating a red light.

IRS catches up with advisory council, following ‘stalled’ agenda under shutdown

Agency Oversight

Shutdown couldn’t have come at ‘worse time’ for IRS

Federal Drive

Colleen Kiko, Federal Labor Relations Authority

Federal Labor Relations Board ending relations with its labor union

Federal Newscast

Watchdog finds IRS ‘underfunded, understaffed and at the mercy of shutdowns’

The IRS is still reeling from the effects of the 35-day shutdown that ended last month, according to the agency’s taxpayer watchdog office.

Government Shutdown

‘Mixed reaction’ from IRS employees reporting back to work amid filing season

The IRS processed “several million” tax returns on Monday in the opening hours of the tax filing season, but the effects of a 35-day partial government…

Agency Oversight

IRS questioned about the accuracy of its customer satisfaction reports

Federal Newscast

National Taxpayer Advocate Nina Olson has questioned the Internal Revenue Service (IRS) method for reporting customer service satisfaction, calling it misleading.