Passport Services

(Getty Images/iStockphoto/RandyHarris)State Dept passport

State Dept. IT modernization delays leave passport services staff unable to telework

The State Department’s limited progress with an IT modernization effort that began more than a decade ago left most passport services employees unable…

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(Getty Images/iStockphoto/RandyHarris)State Dept passport

Passport services union presses State Dept. for more leave flexibility amid COVID-19 outbreaks

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(Photo courtesy of NIST)PIV card, access, credential, clearance

USPS, GSA expand ‘government storefront’ concept with PIV card pilot

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(Getty Images/iStockphoto/RandyHarris)State Dept passport

State Dept. tells passport services employees without high-risk conditions to return to work Nov. 16

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(Getty Images/iStockphoto/RandyHarris)State Dept passport

State Dept. looks to resume ‘normal operations’ at passport agencies within 6-8 weeks

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GPO tells passport production staff to return to work July 6 following State Dept reopening

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(Getty Images/iStockphoto/RandyHarris)State Dept passport

State Dept reopens 11 passport services sites, confronts million-case backlog

The State Department has reopened several passport service offices across the country as part of its Phase One reopening plan and is scaling up its workforce…

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(Getty Images/iStockphoto/Tero Vesalainen)customer experience

At 3 agencies, here’s what customer experience overhaul looks like

More than two dozen public-facing program offices have released new data on their annual workloads and are looking at ways to transform their approach…

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