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Amelia Brust/Federal News Network

Will 2021 be the year of government customer experience?

With working capital funds, maybe agencies can finally close the service gap with industry.

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Workforce training takes on new focus in Trump administration’s 2020 priorities

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2020 is the year for scaling up Trump administration workforce pilots

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Trump administration juggling multiple priorities to modernize federal workforce

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Trump administration drafting, presenting civil service modernization ideas

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(Getty Images/iStockphoto/Jirsak)federal hiring

Trump administration outlines roadmap to modernizing federal workforce

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OPM lays groundwork for security clearance reform, as processing times grow longer

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Hillary Rodham Clinton

Clinton’s tech policy pledges smarter, newer, more open government

Hillary Clinton’s technology and innovation initiative pledges a more modern and open digital government. The policy plan also supports the creation of…

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FILE - In this May 27, 2016 file photo, passengers line up to check in before their flight at Sky Harbor International Airport in Phoenix. Significant progress has been made on shortening screening lines since earlier this spring when airlines reported thousands of frustrated passengers were missing flights, the head of the Transportation Security Administration said Tuesday, June 7, 2016. (AP Photo/Matt York, File)

99 percent satisfaction at TSA? Congressman questions agencies’ customer service data

Rep. Henry Cuellar (D-Texas) said agencies are too selective about what they choose to include or omit in their progress reports on customer service. Instead,…

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Agencies struggling to share talent across government

Workforce

In the latest Performance.gov progress report for the cross-agency priority goal of developing the federal workforce to its full potential, seven of 12 milestones are at risk, while two others have been missed.

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