Will 2021 be the year of government customer experience?
With working capital funds, maybe agencies can finally close the service gap with industry.
With working capital funds, maybe agencies can finally close the service gap with industry.
Hillary Clinton’s technology and innovation initiative pledges a more modern and open digital government. The policy plan also supports the creation of…
Rep. Henry Cuellar (D-Texas) said agencies are too selective about what they choose to include or omit in their progress reports on customer service. Instead,…