More than two dozen public-facing program offices have released new data on their annual workloads and are looking at ways to transform their approach to customer service through long-term strategies.
The Trump administration has been busy putting the pieces in place for hiring process improvements and reskilling initiatives.
The most recent update to Performance.gov shows the Trump administration spent the winter months drafting and presenting its ideas for civil service modernization.
Speaking at a Data Coalition event Wednesday, Federal Chief Information Officer Suzette Kent said the data CAP goal will help the government get its arms around its huge trove of data.
Performance management is a serious focus for all agencies during the next two years.
Cybsersecurity, customer service, even deep space exploration are on the list of federal agencies’ Performance.gov goals in fiscal 2016-17.
Federal employees and contractors waited hundreds of days in some cases for a security clearance in 2016, but the Office of Personnel Management spent much of the year putting the policy pieces in place for improvement. Key stakeholders in the Performance Accountability Council developed an IT plan for the new background investigation system and issued business rules for adjudicating some cases.
Hillary Clinton’s technology and innovation initiative pledges a more modern and open digital government. The policy plan also supports the creation of more STEM jobs and increased internet access.
Rep. Henry Cuellar (D-Texas) said agencies are too selective about what they choose to include or omit in their progress reports on customer service. Instead, agencies should challenge themselves and begin holding themselves to higher performance standards, he added.
In the latest Performance.gov progress report for the cross-agency priority goal of developing the federal workforce to its full potential, seven of 12 milestones are at risk, while two others have been missed.