Performance.gov

Will 2021 be the year of government customer experience?

With working capital funds, maybe agencies can finally close the service gap with industry.

Tom Temin Commentary

Amelia Brust/Federal News Network

Workforce training takes on new focus in Trump administration’s 2020 priorities

Workforce

USDS

U.S. Digital Service, White House, cyber skill

2020 is the year for scaling up Trump administration workforce pilots

Workforce

This photo provided by the U.S. Army, paratroopers assigned to 1st Brigade Combat Team, 82nd Airborne Division walk as they prepare equipment and load aircraft bound for the U.S. Central Command area of operations from Fort Bragg, N.C., Saturday, Jan. 4, 2020. (Spc. Hubert Delany III/U.S. Army via AP)

Amid rising tensions with Iran, Army insists no plans for draft

Federal Newscast

(Getty Images/iStockphoto/Tero Vesalainen)

At 3 agencies, here’s what customer experience overhaul looks like

Agency Oversight

Trump administration juggling multiple priorities to modernize federal workforce

Getty Images/iStockphoto/Jirsak

Trump administration drafting, presenting civil service modernization ideas

Workforce

Federal CIO Suzette Kent: We can’t leverage data we don’t understand

Open Data/Transparency

Trump administration outlines roadmap to modernizing federal workforce

Workforce

New Year’s resolutions for 10 federal agencies

Management

OPM lays groundwork for security clearance reform, as processing times grow longer

Management

Clinton’s tech policy pledges smarter, newer, more open government

Hillary Clinton’s technology and innovation initiative pledges a more modern and open digital government. The policy plan also supports the creation of…

Technology

FILE - In this May 27, 2016 file photo, passengers line up to check in before their flight at Sky Harbor International Airport in Phoenix. Significant progress has been made on shortening screening lines since earlier this spring when airlines reported thousands of frustrated passengers were missing flights, the head of the Transportation Security Administration said Tuesday, June 7, 2016. (AP Photo/Matt York, File)

99 percent satisfaction at TSA? Congressman questions agencies’ customer service data

Rep. Henry Cuellar (D-Texas) said agencies are too selective about what they choose to include or omit in their progress reports on customer service. Instead,…

Management

Agencies struggling to share talent across government

Workforce

In the latest Performance.gov progress report for the cross-agency priority goal of developing the federal workforce to its full potential, seven of 12 milestones are at risk, while two others have been missed.

Performance.gov

Will 2021 be the year of government customer experience?

Workforce training takes on new focus in Trump administration’s 2020 priorities

2020 is the year for scaling up Trump administration workforce pilots

Amid rising tensions with Iran, Army insists no plans for draft

At 3 agencies, here’s what customer experience overhaul looks like

Trump administration juggling multiple priorities to modernize federal workforce

Trump administration drafting, presenting civil service modernization ideas

Federal CIO Suzette Kent: We can’t leverage data we don’t understand

Trump administration outlines roadmap to modernizing federal workforce

New Year’s resolutions for 10 federal agencies

OPM lays groundwork for security clearance reform, as processing times grow longer

Clinton’s tech policy pledges smarter, newer, more open government

99 percent satisfaction at TSA? Congressman questions agencies’ customer service data

Agencies struggling to share talent across government

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