robotics process automation

• VA found a fast solution to its growing call center wait-time problem

  VA's contact centers turned to a chatbot after experiencing a surge in calls starting in March that led to long wait times and frustrated veterans.

  Ask the CIO

  September 09, 2020
• Innovation and automation in the world of federal contracting

  The National Association of Contract Management (NCMA) has recently released a white paper titled, “Preparing for the Future of Contracting,” that makes some bold predictions about the future.

  Federal Insights

  April 28, 2020
• 2 major cloud procurements will define intelligence community modernization in 2020

  The intelligence community and the Defense Logistics Agency have their eyes set on emerging technology this year, but they're focused first on improving some of the basics.

  Technology

  February 20, 2020
• EEOC lays out 2020 priorities for the agency

  In today's Federal Newscast, customer service will be a top focus for the Equal Employment Opportunity Commission this year.

  Federal Newscast

  February 04, 2020
• Top 10 Reporter’s Notebooks of 2019

  DISA, GSA and industry issues dominated the 10 most read Reporter’s Notebook stories in 2019. The common theme across many of the stories is how agencies are setting the table for bigger changes in 2020.

  Reporter's Notebook

  December 27, 2019
• Could RPA double the current productive capacity of the federal workforce?

  The robotics process automation community of practice will release a new RPA playbook for agencies next month. Gerard Badorrek, the RPA community's chair, said the playbook will serve as a guide for agencies at various stages of the implementation process.

  IT Modernization

  December 13, 2019
• Why agencies must invest in a digital toolkit, starting with RPA

  Tom Romeo, the general manager of MAXIMUS Federal, explains the benefits of robotics process automation.

  Commentary

  November 29, 2019
• RPA, AI opens the door wider for agencies to reduce improper payments

  The opportunities for federal financial managers to use RPA and other emerging technologies is great, but they also must overcome these and other challenges to take full advantage of this latest technology innovation.

  Federal Insights

  November 26, 2019
• Cyber reskilled, but in my old job: A common refrain for program graduates

  Margaret Weichert, the deputy director for management at the Office of Management and Budget, says she is deeply concerned about structural impediments to bring agility to government.

  Reporter's Notebook

  October 28, 2019
• For HUD’s CFO, IT modernization is all about the data

  Irv Dennis, the CFO of the Department of Housing and Urban Development, said the data analytics portion of the Centers of Excellence effort is helping to transform the agency’s financial management processes and technologies.

  Ask the CIO

  August 02, 2019
• Robotics process automation: A brave new world

  Tom Romeo at MAXIMUS joined host John Gilroy on this week's Federal Tech Talk to discuss how Robotics Process Automation can save federal agencies time in data collection and reduce human error.

  Federal Tech Talk

  July 26, 2019
• RPA more than a passing fad, just look at the data

  The General Services Administration launched a robotics process automation community of practice to collect and share best practices across government.

  Reporter's Notebook

  April 22, 2019
• Robotics process automation is out of the hype curve, making real impacts

  Jim Walker, director of public sector marketing for UiPath, said 25-to-30 agencies already are taking advantage of RPA to automate menial, repetitive tasks.

  Innovation in Government

  March 08, 2019
• How robotics process automation is opening doors for agency innovation, transformation

  As many agencies begin to test and pilot RPA tools, there is plenty of important factors to keep in mind and obstacles to avoid.

  Federal Insights

  November 27, 2018