robotics process automation

RPA reducing the burden on DHS contracting officers

The Homeland Security Department’s procurement shop was busier than ever last year, spending almost $24 billion on about 60,000 transactions.

Ask the CIO

DISA wants to use cutting edge technology to streamline customer experience

Defense

FILE - A sign is displayed outside the Internal Revenue Service building May 4, 2021, in Washington. A private company, enQ, lets those who are willing to pay jump to the front of the line to get their phone calls answered at the IRS. That has attracted the attention of lawmakers who want the IRS to investigate the company's impact on the agency's phone capacity. (AP Photo/Patrick Semansky, File)

IRS’ quick wins by procurement, finance demonstrate power, value of RPA

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Data driving GSA’s back office, customer facing contracting system upgrades

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GSA’s financial ship is shaped by Badorrek’s seven-year tenure as CFO

Management

Amelia Brust/Federal News Network

Key IT acquisition, financial executives leaving GSA, HHS

Reporter's Notebook

Education Department looking at zero trust to secure bots from being compromised

Technology

Robotics process automation: Is it right for your agency?

Federal Tech Talk

Hacker typing on the illuminated keyboard by night. Internet safety concept.

7 ways to modernize the federal financial workforce

Workforce

GSA testing to see how much low-value work agency employees are doing

Federal Newscast

A portion of President Donald Trump's first proposed budget, focusing on the Department of Housing and Urban Development, and released by the Office of Management and Budget, is photographed in Washington, Wednesday, March 15, 2017. (AP Photo/Jon Elswick)

Disclaimers, material weaknesses no longer weighing down HUD’s financial management

Management

IRS, Army using automation to cut hours out of the acquisition process

The use of robotics process automation, natural language processing and other emerging technologies are gaining momentum in the federal acquisition community…

Reporter's Notebook

Department of Health and Human Services building

Grants process at HHS Administration for Children and Families ripe for innovation

The Department of Health and Human Services’ Administration for Children and Families launched a pilot last year using business intelligence tools, robotics…

Automation

VA found a fast solution to its growing call center wait-time problem

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VA’s contact centers turned to a chatbot after experiencing a surge in calls starting in March that led to long wait times and frustrated veterans.