Simchah Suveyke-Bogin

Getty Images/iStockphoto/Tero Vesalainencustomer experience

OMB focused on automation, federal employee satisfaction as keys to better public-facing services

The Biden administration is trying to set a higher bar for public-facing services across government — with a new focus on providing a “digital-first”…

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Agencies target 5 common ‘life experiences’ to improve customer experience in government

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