TIGTA

customer service, customer experence, Customer satisfaction - Employee engagement

How about night and weekend customer service — in person?

Shouldn’t in-person appointments and when they’re available become part of agencies’ thinking about improving customer experience?

Tom Temin Commentary

How much training is there for IRS agents facing the threat of physical harm?

Management

The IRS appears to have counted out some taxpayers a bit too soon

Federal Newscast

FILE - This May 4, 2021 file photo shows the outside of the Internal Revenue Service building in Washington. Small businesses that have been buffeted by the pandemic, inflation and shipping woes have another challenge to add to their plate: taxes. Tax season can be complicated for everyone, but as the April 18 filing deadline looms, small business owners, contractors, entrepreneurs and others face even more rules and regulations that are ever-changing. The Internal Revenue Service has announced a backlog and warned that more delays are to be expected. The IRS said earlier this month it was hiring 10,000 workers to deal with a backlog of 23 million items triggered by limiting operations during the coronavirus pandemic. (AP Photo/Patrick Semansky, File)

New numbers from the IRS’ watchdog truly show less workers, means less tax dollars

Federal Newscast

IRS could have IT workforce issues on the horizon

Federal Newscast

AP/Patrick Semansky

Congressman takes aim at federal travel with series of bills

In today’s Federal Newscast, Rep. Tom O’Halleran (D-Ariz.) said he is on a “journey” to make sure federal agencies don’t abuse federal travel plans.

Federal Newscast

IRS looks to make mobile, cashless payments for overdue debts a reality

The IRS is looking at ways to make paying back delinquent debts as easy as making a purchase through commonplace tools like Venmo, or Square’s credit-card…

Technology

Watchdog finds IRS ‘underfunded, understaffed and at the mercy of shutdowns’

Government Shutdown

The IRS is still reeling from the effects of the 35-day shutdown that ended last month, according to the agency’s taxpayer watchdog office.

TIGTA

How about night and weekend customer service — in person?

How much training is there for IRS agents facing the threat of physical harm?

The IRS appears to have counted out some taxpayers a bit too soon

New numbers from the IRS’ watchdog truly show less workers, means less tax dollars

IRS could have IT workforce issues on the horizon

IRS performance data shows audit rate cut in half since 2010

GOP lawmakers, IRS watchdogs disagree on tax gap fix

Fewer workers at the IRS means less work getting done

SSA will need to dip into reserve funds to stay afloat

IRS is having trouble outing tax cheats under its own roof

DHS gets kudos for management reforms

Congressman takes aim at federal travel with series of bills

IRS looks to make mobile, cashless payments for overdue debts a reality

Watchdog finds IRS ‘underfunded, understaffed and at the mercy of shutdowns’