Tom Allin

David Shulkin was sworn in as the Veterans Affairs Under Secretary for Health in July 2015. In this photo, he explains his top priorities for the nation's largest health care system at a forum sponsored by ACT-IAC.

VA innovation engine revs up hundreds of new ideas from employees

One year into a pilot with the Veterans Affairs Innovators Network, the department has made investments into 38 projects and ideas that teams of VA nurses,…

Workforce

VA changing customer service frame of reference with new framework

Management

Letter: Veterans Affairs leaders oversimplify problems

Commentary

ACT-IAC/Crouse Powell

Tom Allin is the first Chief Veterans Experience Officer at the VA.

Veterans Affairs’ new customer-service credo: Make employees happy

Management

VA’s ongoing problems started at the top, and they can end there

Tom Temin Commentary

ACT-IAC/Crouse Powell

Veterans Affairs to launch a solution to its 1,000-website problem

Technology

McDonald’s VA Web concept reveals real customer service challenge

Phil Carter: Simpler is better for VA customer service

VA wants to make itself more customer-focused, starting with its IT systems

Technology