Tom Allin

ACT-IAC/Crouse Powell PhotographyDavid Shulkin was sworn in as the Veterans Affairs Under Secretary for Health in July 2015. In this photo, he explains his top priorities for the nation's largest health care system at a forum sponsored by ACT-IAC.

VA innovation engine revs up hundreds of new ideas from employees

One year into a pilot with the Veterans Affairs Innovators Network, the department has made investments into 38 projects and ideas that teams of VA nurses,…

Read more
ACT-IAC/Crouse PowellTom Allin is the first Chief Veterans Experience Officer at the VA.

Veterans Affairs’ new customer-service credo: Make employees happy

Read more
ACT-IAC/Crouse PowellTom Allin is the first Chief Veterans Experience Officer at the VA.

Veterans Affairs to launch a solution to its 1,000-website problem

Read more
Federal News Radio pinwheel icon

McDonald’s VA Web concept reveals real customer service challenge

Read more

Phil Carter: Simpler is better for VA customer service

Read more
Federal News Radio pinwheel icon

VA wants to make itself more customer-focused, starting with its IT systems

Read more

Sign up for breaking news alerts