Hubbard Radio Washington DC, LLC. All rights reserved. This website is not intended for users located within the European Economic Area.
The Homeland Security Advisory Council's latest report suggest better staffing models, improved technology and other actions could improve CX at several DHS components.
We get mixed results when dialing into the federal and the commercial turkey-cooking hotlines.
The White House and agencies are moving out with new cyber requirements for water, healthcare, and emergency communications.
TSA is looking to scale up a pilot program that uses CBP's "Traveler Verification Service" to check the identity of travelers at airports.
TSA Administrator David Pekoske thinks common data standards will help his agency more quickly adopt new security screening tech.
During this exclusive webinar, moderator Jason Miller will discuss how data-driven insights and automation can improve customer experience with agency and industry leaders.
DHS is aiming to hire "hundreds" to help improve customer experiences ranging from air travel to the immigration process.
Also in today's Federal Newscast, the U.S. Forest Service and Defense Logistics Agency are teaming up to fight fires. And President Biden appoints the first woman to lead the National Cancer Institute.
Every organization talks about innovating and hiring innovators, but how to you find such people? Sabra Horne, an entrepreneur-in-residence at BMNT and former CISA innovation hub chief joined the Federal Drive to give her view.
U.S. Customs and Border Protection sometimes faces distrust, even antagonism, among citizens and non-citizens officers encounter. To help ease this problem, CBP created a new position called senior community relations manager. The person taking on that job is Nawar Shora. Tom Temin talked to Mr. Shora on THE FEDERAL DRIVE.
The Homeland Security Science and Technology directorate works to develop new technologies and get them into commercial production. A lot of work has focused on technologies to speed up airport screening and make it more accurate. Now a unit of Science and Technology has won an interagency partnership award from the Federal Laboratory Consortium. Specifically, high definition advanced imaging and shoe scanner technology. Federal Drive host Tom Temin talked with the program manager John Fortune.
In a bit of progress for regular order, the House last week managed to pass its version of the National Defense Authorization Act. And, members will get down to the 2023 spending bills this week.
The House will consider several workforce-related amendments to the 2023 Defense Authorization Act, including bringing TSA employees under Title 5.
TSA is confronting turnover challenges as air travel approaches pre-pandemic levels.