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The National Academy of Public Administration released a detailed study that showed the Veterans Benefits Administration has improved disability claims backlogs, but that's only the beginning. John Kamensky, chairman of the academy's VBA panel, joins Federal Drive with Tom Temin for more.
The Treasury Department, thanks largely to the Internal Revenue Service, held its rank as the agency with the lowest satisfaction rating in 2015.
Veterans Affairs Secretary Bob McDonald has pledged to put veterans first at the department. Maureen Ellenberger is one of his warriors in the battle. As director of veterans relationship management at the Veterans Benefits Administration, she is trying to standardize the customer service that veterans receive and make sure their experiences are positive.