Congress wants more oversight over VA’s plans to implement automation
The Department of Veterans Affairs says it’s had some major successes using automation to speed up its disability claims process. But if VA is moving into…
The Department of Veterans Affairs says it’s had some major successes using automation to speed up its disability claims process. But if VA is moving into…
The Veterans Affairs Department has about a year to get its appeals process off the ground. Congress and GAO are concerned VA doesn’t have the tools ready…
The Veterans Benefits Administration sees progress with the National Work Queue, the automatic workload system that assigns a veteran’s claim to the regional office that has the most capacity to immediately begin work. But Congress is concerned the NW Queue creates unnecessary confusion and can’t address the growing backlog of veterans claims.